SHIPPING & RETURNS

Shipping Information

At ALISE OPERATIONS, we strive to provide you with a seamless shopping experience from start to finish. Here’s everything you need to know about our shipping process:

Domestic Shipping (USA & Canada)

Our domestic shipping applies to all items located in our Frisco, TX warehouse. We ship to all 50 states, including Alaska and Hawaii, as well as all US Protectorates (such as Guam and Puerto Rico) and to AP/FPO addresses. Please note that shipping to these locations will take additional time to deliver. Shipments to Canada will be shipped by UPS Ground and take additional 2-3 days to arrive.

  • Standard Shipping: Orders are processed within same business day and typically arrive within 3-5 business days.
  • Expedited Shipping: Available upon request for an additional fee. Orders are processed within same business day and typically arrive within 2-3 business days.
  • Shipping Rates: Calculated at checkout based on the weight and dimensions of your order.

International Shipping

  • Processing Time: Orders are processed within 1-3 business days.
  • Delivery Time: Varies by destination, typically between 10-20 business days.
  • Shipping Rates: Calculated at checkout based on the weight and dimensions of your order.
  • Customs and Duties: International customers are responsible for any customs fees, import duties, or taxes that may apply.
  • Bulk and Custom Orders: All bulk or custom orders from suppliers will be shipped internationally, and we can deliver to any location worldwide. We offer air freight shipping with delivery times ranging from 10-20 business days. For accurate shipping quotes, please contact us directly.

Shipping Services (Express, Air and Sea)

We provide comprehensive shipping services for both air and sea freight. Custom orders can be shipped via express, air, or sea shipping. Additionally, we can assist with delivering your own goods using our logistics services. Please contact us for more information.

Order Tracking

  • Once your order has shipped, you will receive a shipping confirmation email with a tracking number. Use this number to track your package online.

Shipping Restrictions

  • We do not ship to P.O. Boxes.
  • Some products may have shipping restrictions due to size, weight, or destination.

Return Policy

Your satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return policy below:

General Returns

  • Eligibility: Items must be returned within 30 days of receipt.
  • Condition: Items must be in their original, unused condition with all original packaging and tags attached.
  • Exclusions: Certain items, such as clearance products, custom orders, and final sale items, are not eligible for return.

Return Process

  1. Contact Us: Email our customer service team at sales@aliseoperations.com to initiate a return. Include your order number and reason for return.
  2. Receive Return Authorization: We will provide you with a return authorization number and instructions on how to return your item.
  3. Ship Your Item: Carefully pack your item and include the return authorization number. Ship the item to the address provided in the return instructions.
  4. Refund Processing: Once we receive and inspect your return, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method.

Defective or Damaged Items

  • If you receive a defective or damaged item, please contact us immediately at sales@aliseoperations.com with your order number and photos of the damage. We will arrange for a replacement or refund.

Restocking Fee

  • A restocking fee may apply for returns of used or non-defective items that are not in their original condition. This fee will be deducted from your refund.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or we made an error with your order.

Contact US

If you have any questions or need further assistance, please contact our customer service team at:

Thank you for choosing ALISE OPERATIONS! We appreciate your business and look forward to serving you.


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